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ZyLAB ONE

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In this knowledgebase you will find articles for Legal Hold, Collection, Processing, Review and Production. Articles may apply for On-Premises as well as for eDiscovery-as-a-Service implementations.

  • EmbeddedObjectExtractor not extracting password protected pst file
  • Unable to 'Create a new tag' in Legal Review
  • Legal Review web page may not display in recent versions of Google Chrome
  • "Item ... is skipped ... as its sender/recipients are not configured to be trackable" message logged during Journal Synchronization phase of an Exchange Synchronization matter
  • NSF extractor fails on an NSF file during processing
  • You are not authorized to perform this action...Not enough permission to create matter for matter Id
  • Open Settings icon for global settings in Legal Processing unavailable
  • Failed to initialize image processor error during processing phase
  • Legal Processing client considers '.\User' and 'Computer\User' accounts as two different user accounts
  • Description of the metadata fields
  • "AccessDenied" Exchange Synchronization error during Journal and User Synchronization phases
  • "No computers were found in the network" shown in the 'Browse Network Path' dialog when configuring the File System Collector in Legal Processing.
  • Unable to delete a Matter after being added to the Role Matter owner.
  • How to confirm how many items have been collected by ZyLAB Exchange Synchronization
  • Many .frdat files are found in the environmental temp location on the eDiscovery Bundle Processing Node(s)
  • "The MERGE statement attempted to UPDATE or DELETE the same row more than once"
  • SSL Warning about insecure content when accessing Legal Review via HTTPS.
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