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Support Information

SaaS

  • Hoe we nieuwe SaaS klanten onboarden
  • How new SaaS customers are onboarded
  • Urgent Incidents after regular support hours
  • Support response times
  • Create and Update a Support Ticket
  • Guide: Quick Reference Guide

On Premises

  • Release News: ZyLAB ONE 6.9 Released
  • Release News: ZyLAB ONE 6.0 Released
  • Create and Update a Support Ticket
  • Release News: ZyLAB ONE 5.2 Released
  • How To: How incidents are handled
  • Release News: ZyLAB ONE 5.0 Released
See all 11 articles

Newsletters

  • ZyLAB Pulse - USA Services - Q2 2021 Newsletter
  • ZyLAB Pulse - EMEA Services - Q2 2021 Newsletter
  • Wob Digitaal - ZyLAB Services - Q2 2021 Nieuwsbrief
  • ZyLAB Pulse - USA Services - Q1 2021 Newsletter
  • ZyLAB Pulse - EMEA Services - Q1 2021 Newsletter
  • Wob Digitaal - ZyLAB Services - Q1 2021 Nieuwsbrief

Guides, Policies and Generic Information

  • Zero-day vulnerability affecting Apache Log4J Java-based logging library
  • Zero-day vulnerability affecting Java Spring Core Framework
  • SolarWinds breach
  • Policy: ZyLAB ONE Release Policy SaaS and On-Premises
  • European Support Office contact details
  • North America Support Office contact details
See all 8 articles

Corporate

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North America

+1-703-442-2444

8:45 am - 5:45 pm Eastern Standard Time

24 x 7 x 365 (critical incidents)

support@iprotech.com

Europe

+31-20-311-9070 (The Netherlands)

8:45 am - 5:45 pm Central European Time

24 x 7 x 365 (critical incidents)

support@zylab.com

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