Support Information

SaaS

• Hoe we nieuwe SaaS klanten onboarden
• How new SaaS customers are onboarded
• Urgent Incidents after regular support hours
• Support response times
• Create and Update a Support Ticket
• Guide: Quick Reference Guide

On Premises

• Release News: ZyLAB ONE 6.0 Released
• Create and Update a Support Ticket
• Release News: ZyLAB ONE 5.2 Released
• How To: How incidents are handled
• Release News: ZyLAB ONE 5.0 Released
• Policy: Maintenance and Support Services policy

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Newsletters

• ZyLAB Pulse - USA Services - Q2 2021 Newsletter
• ZyLAB Pulse - EMEA Services - Q2 2021 Newsletter
• Wob Digitaal - ZyLAB Services - Q2 2021 Nieuwsbrief
• ZyLAB Pulse - USA Services - Q1 2021 Newsletter
• ZyLAB Pulse - EMEA Services - Q1 2021 Newsletter
• Wob Digitaal - ZyLAB Services - Q1 2021 Nieuwsbrief

Guides, Policies and Generic Information

• Zero-day vulnerability affecting Apache Log4J Java-based logging library
• SolarWinds breach
• Policy: ZyLAB ONE Release Policy SaaS and On-Premises
• European Support Office contact details
• North America Support Office contact details
• Release Life Cycle ZyLAB ONE

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