Information

Customer Support

• The New Way of Helping You
• How to update a Support Ticket
• How to create a Support Ticket
• European Support Office contact details
• North America Support Office contact details

Release Life Cycle Information

• Release Matrix eDiscovery Bundle
• Release Life Cycle ZyLAB ONE
• Release Matrix Information Management Platform

Using ZyLAB Help

• How to follow an article or articles in a section
• Using the Community
• My Profile
• My Activities
• ZyLAB Help Registration

Support Documentation

• ZyLAB ONE Release Policy SaaS and On-Premises
• Support Quick Reference Guide Software as a Service
• Maintenance and Support Services policy (2011)
• Release Policy
• Platform Support Policy

Release News

• Information Management Platform 6.7 released
• ZyLAB One 5.0 released
• ZyLAB One eDiscovery and Information Management Platform
• Microsoft Windows Server 2016 now supported
• Meltdown and Spectre CPU security issues
• ZyLAB One 4.4 released

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General Information

• **Important Message - Move of Amsterdam HQ**
• Practise what you preach
• 2018 Online Lunch & Learn Sessions
• Certified Review Specialist Hall of Fame
• Certified Application Administrator Hall of Fame
• 2017 Online Lunch & Learn sessions