Response Times
Upon opening your support ticket, a priority is assigned by you (when logged through ZyLAB Help) or by us (when sent via email).
Based on the assigned priority of the ticket, following response times are taken into account:
|
Initial response |
Update response |
|
|
Priority 1 - Urgent |
2 |
8 |
|
Priority 2 - High |
4 |
16 |
|
Priority 3 - Normal |
8 |
24 |
|
Priority 4 - Low |
16 |
32 |
Response times in support center office hours (8:45 am – 5:45 pm)
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