SYMPTOMS
When attempting logon to a web client, the following error message is displayed:"AcquireLicense license failed, error 0x800......."
or
"The license system could not be initialized."
CAUSE
This problem may occur after installing Microsoft Update KB4056895 Windows Meltdown/Spectre patches (january 2018)
SOLUTION
Log in to your server running ZyLAB information management Platform .
- Open start run Type - dcomcnfg and OK .It will open component services.
- Navigate to component services > computers > my computer > Dcom Config > Licenseserver > Properties > General > Change Authentication Level to Packet Integrity
- Navigate to component services > computers > my computer > Dcom Config > Zynetsessionserver > Properties > General > Change Authentication Level to Packet Integrity
APPLIES TO
5.0 and 6.0
Comments
0 comments
Please sign in to leave a comment.