"IndexObject: Unable to retrieve additional errorinfo" error searching large TBIE DB fields index

SYMPTOMS

Performing an @@doc or eod search on a TBIE index using db fields results in an "Unable to retrieve additional errorinfo" message. when the index has over 200,000 documents. When specifying search parameters that produce a smaller result, the system returns the documents without error.

Additionally, the original @@doc and eod searches can successfully be performed on the same index with a web client.

CAUSE

This is a matter of the ZyFIND application being 32-bit.  The application previously could not handle over 100,000 documents and was updated to increase the number of documents it could return in version 6.6.  This is the most that can be done for the desktop client.  The solution for document lists of around 200,000 and greater is to use the web client.

RESOLUTION

The solution is to use the web client for document lists over 100,000 if using a version of ZyFIND prior to 6.6 or over 200,000 if using ZyFIND 6.6.

6.4, 6.5, 6.6