Inconsistent Legal Production Results

SYMPTOMS

Running the same query in Legal Review and Legal Production results in 2 different results for number of documents. Number of documents returned from Legal Production is greater than the number returned using the same query in Legal Review.

User received the following results from a Custodian=* in Legal Review:

Total number of families: 133980
Total number of documents: 188782

User received the following results using the same query in Legal Production:

Total number of families: 133980
Total number of documents: 190090

Further investigation of the files produced revealed that not only were more documents produced than expected, but that many documents were not produced. Thousands of documents were duplicates and thousands were missing.

CAUSE

Incorrect value set for the 'DocumentRetrieveBatchSize' key in the 'ZyLAB.LegalProduction.WinService.exe.config' file.

RESOLUTION

Open the 'ZyLAB.LegalProduction.WinService.exe.config' file, located by default in the '\Program Files (x86)\ZyLAB\EDiscovery\LegalProductionService' folder, in a text editor.

Change the value of the 'DocumentRetrieveBatchSize' key from 1000 (default) to 5000.

Restart the 'ZyLAB Legal Production Service 2' service.

APPLIES TO

3.9