ZYtimer service keeps crashing and Timer tab error: unable to read the service configuration.

SYMPTOMS

The ZyTimer service is continually stopping and periodically fails to restart. When accessing Timer in ZyINDEX the following error message is displayed:  Unable to read the service configuration.

CAUSE

The ZyTimer config file has become corrupted.

SOLUTION

1. Open Windows Explorer and navigate to the following location:  \ProgramData\Zylab\ZyTIMERService
2. Rename the 'ZyTIMERService.config' file to 'ZyTIMERService.config_old'.
3. Open the Timer configuration in ZYiNDEX.
4. Schedule the necessary index builds in the Timer configuration.

Note: The previously configured build timers can be referenced by opening the 'ZyTIMERService.config_old' file in a text editor.

APPLIES TO

6.0, 6.1, 6.2, 6.3, 6.4 , 6.5 , 6.6