'Convert to TIFF' not converting color documents

SYMPTOMS

Convert to TIFF is unable to convert documents containing color pages. The attached file is the only file created.

The following ERRORS are being logged to the Hapi log:

2017-06-08 09:16:21,817 [0x00001a04] ERROR Hapi - Caught error in Document::GetHitsInTextFields, details:
message: Invalid header for zyscan document: header.field_line_count && header.empty_line_count == 0
context:
TextAccess::ReadTextSections
TextAccess::ReadFieldHeader

2017-06-08 09:16:21,832 [0x00001a04] ERROR Hapi - Caught error in ZyPage::get_CoreTextOffset, details:
message: Invalid header for zyscan document: header.field_line_count && header.empty_line_count == 0
context:
ZyPage::get_CoreTextOffset.
TextAccess::ReadFieldHeader

CAUSE

Server has pending automatic Microsoft Updates and has not been restarted in an extended period of time.

RESOLUTION

Restart server to complete pending updates then monitor Convert to TIFF process.

APPLIES TO

6.3