When directories and files are being scanned during the index build process the ZSM sees it as an UNKNOWN activity and restarts after 300 seconds.

SYMPTOMS

While directories and files are being scanned during the index build process the ZyLAB Service Monitor (ZSM) sees it as an UNKNOWN activity and restarts after 300 seconds.

CAUSE

The service monitor status check activity is missing in the ZyTIMER service on scanning the directories prior to the indexing process. No heartbeat signal is sent when directories and files are being scanned. The service monitor will trigger a restart that will cause the indexing process to loop in the directory scanning phase.

RESOLUTION

A workaround is available by increasing the UNKNOWN timeout setting in the ZyTIMERService.config file to -1 (unlimited).
(Default the setting is:  <timeout activity="UNKNOWN">300</timeout>)
You can find the  ZyTIMERService.config file in:
\ProgramData\ZyLAB\ZyTIMERService

Example ZyTIMERService.config:

 <ZyTimerService>
  <settings version="1.02">
   <timeouts>
    <timeout activity="DBTRANS">-1</timeout>
    <timeout activity="SCAN">600</timeout>
    <timeout activity="ADD">600</timeout>
    <timeout activity="UPDATE">6000</timeout>
    <timeout activity="OPTIMIZE">6000</timeout>
    <timeout activity="MERGE">6000</timeout>
    <timeout activity="RESOLVE">6000</timeout>
    <timeout activity="ALTLUT">6000</timeout>
    <timeout activity="REVLUT">6000</timeout>
    <timeout activity="EXTRACT">-1</timeout>
    <timeout activity="IDLE">120</timeout>
    <timeout activity="UNKNOWN">-1</timeout>
    <timeout activity="UNCHECKED">-1</timeout>
   </timeouts>
   <messagequeue>zylab_servicemonitor_lifesign_queue</messagequeue>
   <graceperiod>600</graceperiod>
  </settings>
 </ZyTimerService>   

APPLIES TO

6.2 Service Pack 1; 6.2 Service Pack 2; 6.3; 6.4; 6.4 Service Pack 1