ZyNET error: The search engine could not open the index you requested.

SYMPTOMS

ZyNET error: The search engine could not open the index you requested. For indices residing on a network, this error is often caused because of insufficient rights for the system account. (error number 0x8004138C). Error info: TBIE: Error opening index, is your ZyLAB Information Management Service running?

CAUSE

ZyLAB Information Management Service x64 Windows services is not running.

RESOLUTION

• Go to Window Services panel.
• Find the service called ZyLAB_IM_Service (ZyLAB Information Management Service x64).
• Start this service.

APPLIES TO

6.3; 6.4; 6.4 Service Pack 1