SYMPTOMS
ZyNET error: The search engine could not open the index you requested. For indices residing on a network, this error is often caused because of insufficient rights for the system account. (error number 0x8004138C). Error info: TBIE: Error opening index, is your ZyLAB Information Management Service running?
CAUSE
ZyLAB Information Management Service x64 Windows services is not running.
RESOLUTION
- Go to Window Services panel.
- Find the service called ZyLAB_IM_Service (ZyLAB Information Management Service x64).
- Start this service.
APPLIES TO
6.3; 6.4; 6.4 Service Pack 1
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