Error 0x8007007B while initializing session in the WebClient

SYMPTOMS

Trying to access the WebClient main portal page generates an error 0x8007007B while initializing session.

CAUSE

Problem starting the ZyNETsessionserver.exe (permission problem in DCOM - Distributed Component Object Model)

RESOLUTION

If the WebClient fails to open the portal page you have to change the ZyNETsessionserver identity:

• Change the Identity using the License-manager.    
• Open the Licensemanager and the security Tab.    
• Change the ZyNETsession server Identity.    
• The ZyLAB temporary directory should be accessible (ZyINDEX > Options > Global Options > Directories > Temporary environment)

Or using the component services:

• Go to Component Services / DCOM Config and locate ZyNETsessionserver.exe.    
• Right mouse click on the ZyNETsessionserver icon and press "property".    
• Go to the Identify tab    
• Make sure that you use "This User" (set it up as admin account)    
• Retype the new account password or ensure that the correct user account is added.

APPLIES TO

5.0 Service Pack 7; 6.0 Service Pack 1; 6.0 Service Pack 2; 6.0; 6.1; 6.1 Service Pack 1; 6.2 Service Pack 2; 6.3; 6.4; 6.4 Service Pack 1