TBIE: Get indexsettings error - Unable to open the index 0x800413A2 (Error object state corrupted)

SYMPTOMS

When you access an index in ZyFIND the following error is displayed:

• ZyFIND :The following error occurred while openeing index \ZyLAB Data\Indexes\m_..... 
• TBIE: Get index settings error  .. Unable to open the index. Error Code: 0x800413A2

When you access the same index in the WebClient the following error is displayed:

• ZyNET error: The search engine could not open the index you requested.
• <BR>\nFor indices residing on a network, this error is often caused because of insufficient rights for the <I>system account</I>.

In addition this error number is listed: 0x800413A2  - Error info: TBIE: Get index settings error.

The ZyLAB ediscovery processing execute performer process.exe log files contain the following error entries:

• ZyLAB.ZyIMAGE.Common.Indexes.SearchIndex - Cannot open index for searching at path:
• \\Servername\ZyData\Indexes\m_...\m_....IC1:System.Runtime.InteropServices.COMException (0x800413A2):
• TBIE: Get index settings error.at ZyLAB.ZyIMAGE.Interop.Hapi.IZyIndex.OpenForSearching()

Indexing service.log:

• Object reference not set to an instance of an object.
• Index 'xxxx' is unusable and require administrative attention. Please check error indication file for details

Hapi.log :

Error Hapi - Caught exception in GetIndexSettings erro during perfroming Opreation "Getsettings" Error during performing operations "Getsettings"

The index.err file contains the following information:
You can retrieve this file from your ZyLAB Data location.
Example: (.\ZyLAB Data\TBIE Indexes\m_..)

System.InvalidOperationException: Can't open index ---> System.InvalidOperationException

Can't open index ---> System.InvalidOperationException: Error object state corrupted. -> Can't create field "file_name" error: [database is locked]
at ZyLAB.TBIE.FieldStorage.RegisterField(FieldInfo fieldInfo)
at ZyLAB.Platform.Services.TBIE.Index.Open()

CAUSE

The index remains locked by the Index.err file.

RESOLUTION

• To unlock the index/database you must:
• Rename the following file: Index.err (\ZyLAB Data\TBIE Indexes\m_...) to ensure a file with this name is not present in that directory.
• Empty the folder \\ZyLAB Data\TBIE Indexes\m_...\SearchCache
• Restart the Information Management Service. This will restore access to your index.

APPLIES TO

6.3; 6.4; 6.4 Service Pack 1