The ZySCAN service fails to export jobs that initiates a workflow task. The users experiences a problem in being unable to export jobs to multiple indexes. The following error is displayed in the ZySCAN export stage when running manually: export failed: "Unkown error".
The indexlist is corrupt/missing or the applicable workflow index cannot be listed.
ZySCAN cannot export jobs to the index because it cannot find the index link in the indexlist.
The Index list location: (ZyFIND/options/global settings/directories/Index List Directory).
• Add the missing index.
• Navigate in ZySCAN (or any other ZyLAB Information Management application): file select indexes > File add index and select the .ic1 file .
• Start exporting the jobs pending in the export stage from the ZySCAN job list.