ZySCAN generates an IDispatch error #4492 during the export stage of a job that is linked to a TBIE Index

SYMPTOMS

When running a ZySCAN job with a TBIE Index link and ZySCAN is running on a different machine than ZyINDEX the user experiences a 'ZyEXPORT: IDispatch error #4492' error when confirming the export stage.

CAUSE

Communication from ZySCAN to the indexing services is not configured correctly.

RESOLUTION

Change the CASAddress and TBIEAddress references to the correct server node (this applies only to TBIE Indexes).

You can modify the settings file for each index in the index settings.txt.

Location:
.\ZyLAB Data\Indexes\indexname

Alternatively you can modify the references in the 'Locations and Language' tab of the 'Index Settings' section in ZyINDEX.

Replace:

CASAddress=net.pipe://localhost/ZyLAB_TBIE_ContentAccessService
TBIEAddress=net.pipe://localhost/ZyLAB_TBIE_IndexingService

With:

CASAddress=net.tcp://[correct_servername]:4112/ContentAccess
TBIEAddress=net.tcp://[correct_servername]:4112/IndexingService

Start a new ZySCAN job and export to the TBIE Index.

APPLIES TO

6.4; 6.4 SP1