SYMPTOMS
When using Global Professional OCR you observe that during the OCR phase in ZySCAN, unreadable text is stored when a document contains both Arabic and English text.
CAUSE
The ZySCAN scan template property for auto orientation is enabled by default whilst Global Professional requires this property to be disabled.
RESOLUTION
You will need to create a scan template in which auto orientation is disabled: Open ZySCAN, create a new scan template and ensure that in the ZyOCR stage (tab 'general'), auto orientation is disabled.
APPLIES TO
6.5
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