How to adjust the ZyINDEX Workflow Settings to apply specific date or time ranges.

SYMPTOMS

You can adjust the ZyINDEX Workflow Settings to apply specific office hours/holidays or other date (time) ranges. In addition you can define the office hours to restrict the task transfer duration per Workflow action. For instance, it is possible to specify that during holidays (or other specified date ranges), no task transfer actions will occur.

CAUSE

Not applicable.

RESOLUTION

• Open ZyINDEX
• Click on the Workflow icon.
• Click Settings.
• Select the correct number (or selection) of days.
• Select the correct office hours for each day.

In addition you can define holidays:

• To add holidays, select the correct month and day from the dropdown listboxes.
• Confirm this selection by clicking the apply button.
• To delete holidays, select the appropriate boxes and click the 'X' icon.

You have succesfully defined the office hours which can be used to restrict the task transfer duration.

During holidays (or other specified date ranges), no task transfer actions will occur.

APPLIES TO

2.4