SYMPTOMS
While running the installer for Information Management Platform release 6.3 on a 32 bit Operating System, the following error message is thrown: "This installation package is not supported by this processor type. Contact your product vendor"
CAUSE
This is an issue with the installation package as it tries to install the 64 bit version by default, even on a 32 bit Operating System.
RESOLUTION
Go to C:\ProgramData\ZyLAB\Downloaded Installations\ZyIMPlatform\{…… }\ZyPlatformInstaller
Find the ZyIMPlatformx86.msi and run this installer instead.
APPLIES TO
6.3
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