"ZyNET Error: error while running INSO HTML export (error number 12616). "

SYMPTOMS

A user opens a specific email message in the ZyLAB WebClient and the following error is displayed: "ZyNET Error: error while running INSO HTML export (error number 12616)."

CAUSE

OutSideIn filters cannot generate the hits on the specific MSG file. The system is unable to open an msg file when it is trying to generate hits in document.

RESOLUTION

Workaround to generate a search result without hits to be able to retrieve the email message :

• Searching for eod will display document without hits.
• Searching for fname=.................msg will display document without hits.
• Searching using a field value will display the document without hits.
• Download as native will show the document without hits.

APPLIES TO

6.4