Search suggestion will not work in Web client

SYMPTOMS

When performing a search in the Web Client, there may be no search suggestions displayed.

CAUSE

The search suggestions are not enabled in the web client or a special character may be used in the long name of the index.

RESOLUTION

Possible solutions:

Enable Search Suggestions

Open the Web Client and click on the Options next to Welcome [your name].
In the Search tab you will see the section for Search suggestions. Make sure that it is enabled.
Search suggestions will be now functional.

Invalid character used

The index has an “&” in its long name. This is a character that should not be used.
Open the index in ZyINDEX and then select the Index Settings.
Remove the character from the long name.
Click on OK.
Go to File / Open.
In the index list click on the X to remove the index from the list.
While you are in the Select Index window, click on File and select Add index.
Navigate to the folder with the indexes and select the .IC1 file from this index folder.
In ZyINDEX go to your Web Client icon and select the Web Client name.
Expand it by clicking on the + and select the sub name Indexes.
Select the index and press the Delete button to remove it from the list.
Now click on Select and select the renamed index.
Open the Web Client in internet Explorer (or FireFox) or refresh if it is already open.
Search suggestions will be now functional.

APPLIES TO

6.2 SP2; 6.3