SYMPTOMS
In order to start archiving please make sure that Outlook is opened and the correct Profile is selected.
You can select a Profile from the menu: ZyLAB > Archive Options > Profiles.
When one profile is specified as the default profile, archiving from Outlook automatically uses that specific profile. If there is no default profile available you are prompted to select any profile before you can proceed the archiving process
CAUSE
Not applicable
RESOLUTION
In order to select a folder or multiple folders to be archived click the ZyLAB Archiving menu and select Archive Selected Folders.
If a specific profile is not specified in the settings, the Select Profile window appears. Select a profile from the list and click OK.
An option window appears that lets you include sub-folders, and to set a date range to archive.
When Archive Selected Folders is selected the option window also includes a folder list where you can select the folders that you want to archive.
Depending on the settings you can be prompted to delete the archived mail items.
(Click Yes to delete the mail items, and No to keep the mail items.)
APPLIES TO
6.0 Service Pack 1; 6.0 Service Pack 2; 6.0; 6.1; 6.1 Service Pack 1; 6.1 Service Pack 2; 6.2; 6.2 Service Pack 1; 6.2 Service Pack 2; 6.3; 6.4; 6.4 Service Pack 1
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