SYMPTOMS
During the ZySCAN export phase the message “Invalid primary key value” and “Export failed” appears. This can be caused by different reasons when you have configured a ZySCAN system or archiving process to export to a Document Registration Module index
CAUSE
The user has scanned a document with a bar code that has already been used.
RESOLUTION
In the scan job make sure that all documents contain a registration number.
The field “registration number" is not allowed to be blank.
APPLIES TO
3.6; 3.7; 3.7 Service Pack 1; 3.7 Service Pack 2; 3.8; 3.9
Comments
0 comments
Article is closed for comments.