TIFF Archiving and Production Bundle 6.4 crashes after fresh installation

SYMPTOMS

ZyLAB.Print2ZyIMAGE.Print2ZyIMAGEConfig.exe crashes with "Problem Event Name: CLR20r3" when launching "Convert to TIFF" 6.4 after fresh installation.
In addition, you observe "The program can't start because MSCVP100.dll is missing..." error message when starting "C:\Program Files (x86)\ZyLAB\Information Management Platform\Bin\LicenseServer.exe".

CAUSE

LicenseServer component cannot start, this affects version 6.4 of the Information Management Platform.

RESOLUTION

• Copy msvcr100.dll and msvcp100.dll from another Information Management Platform 6.4 installation to the local "C:\Windows\SysWOW64" folder.
• Perform a minimal Information Management Platform 6.4 installation, "Data Folders" component only on the Machine. This will install the necessary DLLs.

APPLIES TO

6.4