How to adress configuration error messages in the SharePoint web part archiving services configuration

SYMPTOMS

ZyLAB Archive Services are added as web parts to relevant SharePoint pages.

If there are errors in the configuration of the web parts a warning message appears.

Messages and presumed causes that are most likely per message indication:

Message in the web part section: The remote name could not be resolved: ‘server name’ 
Possible cause: Incorrect URL to connect to the WebClient used in the Web part configuration section.

Message in the web part section: ZyNET Server returned an unexpected response or No such client. 
Possible cause: Incorrect client name

Message in the web part section: Username or Password incorrect, please try again or contact your system administrator. 
Possible cause:  Incorrect user name used in the Web part configuration.

Message in the web part section: You are not a registered user for this webclient. 
Possible cause: The user that logs on to the Web part - WebClient link is not a registered user in the ZyINDEX roles section.

Message in the web part section: ZyNET error: Unknown index (error number 1) 
Possible cause: Incorrect index name added to the WebClient index link.

Message in the web part section: Object reference not set to an instance of an object 
Possible cause: Incorrect or no index path and/or name configured in the Web part configuration section.

Message in the web part section: IndexPath 'index path' does not contain an index .ic1 or index template .xml file.
Possible cause: Incorrect archive to index path or name

CAUSE

It is likely that an incorrect index path, or WebClient configuration setting is applied.

RESOLUTION

Apply the correct index and WebClient paths and make sure that the WebClient role-based permissions are met:

Suggestions:

• Add a correct URL to connect to the WebClient used in the Web part configuration section.
• Verify that the WebClient name is correct.
• Make sure that the correct user names are used in the Web part configuration.
• Validate the authentication attempt of the user that logs on to the Web part and make sure that the user is a registered user in the ZyINDEX roles section.
• Make sure that the ZyLAB Indexes ("Datastores") are accessible via the standard ZyLAB WebClient interface.

When all index link path(s) are correct (multiple) indexes can be succesfully accessed via the ZyLAB webclient and archived using the required web-part.

APPLIES TO

2.1