SYMPTOMS
During the ZySCAN export phase the message “Invalid primary key value” and “Export failed” appears. This can be caused by different reasons when you have configured a ZySCAN system or archiving process to export to a Document Registration Module index
CAUSE
A bar code is not recognized.
RESOLUTION
In the scan job make sure that all documents contain a registration number.
The field “registration number “ is not allowed to be blank.
APPLIES TO
6.3
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