ZyINDEXImport log logs "Error -32"

SYMPTOMS

Emails are not being archived to the Database fields index. ZyINDEXImport log file is logging "Error -32" error.

CAUSE

Archiving is done directly to an index, with high performance database fields. ‘Guids’ are no longer being created (the GUID column in ZyResult will be empty).

RESOLUTION

• You can resolve this by creating a back up of the index’s Pluginguid folder and renaming the original Pluginguid folder.
• After restarting the application, the issue should no longer be present. You can now safely remove the renamed Pluginguid folder.
• If this does not solve the problem, use a test index to archive an email, and check after a manual build if all the fields are populated.
• Validate that:
  • the System Data Source Name is the same on all machines.
  • you have insert and upgrade rights in the SQL database

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APPLIES TO

1.7