ZyNET error: Access denied - Unable to open document

SYMPTOMS

In the Web Client you may get an 'Access Denied' message when trying to open a document from a shared folder.

CAUSE

This behavior is shown only on Windows Server 2008 R2 machines and is related to permission on the shared folder.

RESOLUTION

How to resolve (taken from: http://chall32.blogspot.nl/2010/02/how-to-enable-access-windows-7.html)
 

• Enable Use Sharing Wizard
  • Click Start
  • Click Computer
  • Click Organize and Folder and Search Options
  • Select View tab
  • Ensure that Use Sharing Wizard is selected
  • Click OK

• Open Windows Firewall
  • Click Start
  • Click Control Panel
  • Click Category and select Small Icons
  • Click Windows Firewall
  • Click Allow a Program or feature through Windows Firewall
  • Find File and Printer Sharing and enable Home/Work and Public network
  • Click OK and close Control Panel
• Enable Local Account Token Filter Policy

• Click Start
• Type regedit in the Start Search box, and then click regedit in the Programs list
• Expand the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
• If the LocalAccountTokenFilterPolicy registry entry does not exist, follow these steps:
• On the Edit menu, click New, and then click DWORD Value
• Type LocalAccountTokenFilterPolicy, and then press ENTER
• Right-click LocalAccountTokenFilterPolicy, and then click Modify
• In the Value data box, type 1, and then click OK
• Exit Registry Editor

APPLIES TO

6.3