How to configure logging in the Analytics Bundle

SYMPTOMS

ZyLAB Analytics Server uses log4net as its main log and trace facility. Logging is configured in the "ZyLAB.Analytics.Service.exe.config" file (typically located in \\Program Files\ZyLAB\ZyLAB Analytics Server\Services\bin) and in addition in the "Web.config" file located in: \\Program Files\ZyLAB\ZyLAB Analytics Server\Webroot.

The log files can also be accessed from the Analytics Server User Interface on the Show log page.

The following logging levels are available:

• ERROR
• INFO
• DEBUG
• ALL

CAUSE

Not applicable

RESOLUTION

If you have to contact ZyLAB Support you may be asked for a log file. The default logging level is ERROR, which only logs the errors that occur during processing. The logging levels DEBUG and ALL are usually intended for developers, but they can be useful for support engineers to help solve problems you have encountered. Because the DEBUG and ALL logging levels create large quantities of data which can cause disk space problems, remember to set the logging level back to ERROR afterwards.

The logging level is set in the "level value" line in the "ZyLAB.Analytics.Service.exe.config" and "Web.config" files:
<logger name="ZyLAB.Analytics">
<level value="ERROR"></level>
<appender-ref ref="RollingLogFileAppender"></appender-ref>
</logger>

The following log files are created in either the '\Documents and Settings\All Users\Application Data\ZyLAB' or '\ProgramData\ZyLAB' folder:

ZyLAB.Analytics.Controller.log
Logs the status of the ZyLAB Analytics Controller service.

ZyLAB.Analytics.Service.log
Logs the status of Analytics Server.

ZyLAB.Analytics.WebUI.log
Logs the status of the web user interface

APPLIES TO

3.1; 3.2