Unable to acquire License message when starting ZyALERT

SYMPTOMS

ZyALERT does not start a warning message is displayed: 'Unable to acquire a License. All available licenses are in use if you have additional keys, now is a good time to install them to install them.'

CAUSE

This may occur when you did not assign the user that is used to start up ZyALERT to the key Information Management Platform 6.0, server, ### users in the License Manager.

RESOLUTION

• Open the ZyLAB License Manager.
• Ensure to add the user that starts up ZyALERT (this should be a member of the ZyIMAGE Administrators) is added to the key Information Management Platform 6.0, server, ### users in the License Manager.
• Restart the License Manager
• Restart ZyALERT.

APPLIES TO

6.2 Service Pack 1; 6.2 Service Pack 2; 6.3; 6.4