"Unable to read service config" when opening ZyINDEX Timer schedule

SYMPTOMS

When you try to open the ZyINDEX Timer schedule you get the following message: "Unable to read service config".

CAUSE

The ZyTIMER.config file may be corrupted.

RESOLUTION

Please follow the following steps:

1. Click on Start and then select Run
2. Open the WIndows services
3. Stop the ZyLAB services monitor
4. Stop the ZyTIMERservice
5. Open windows explorer and browse to C:\ProgramData\ZyLAB\ZyTIMERService
6. Rename the ZyTIMERService.config, a new one must be created by the system
7. Open ZyINDEX and the Timer tab, a new ZyTIMEService.config will be created)
8. Add the missing scheduled tasks
9. Start the ZyLAB services monitor
10. Start the ZyTIMERservice

APPLIES TO

6.3