Upload in the Web Client gives error "Request timed out"

SYMPTOMS

When you try to upload a file that is larger than 30 MB in the Web Client you may get the message "Request timed out" or a blank page.

CAUSE

This is related to Internet Information Services default settings. The default maximum allowed content length set in (Bytes) is 30000000. Connection limits Connection time-out (in seconds) 120.

RESOLUTION

To resolve, follow below steps:

Step 1, increase the maximum upload size

• Click Start | Run
• Type "ServerManager.msc"
• Click Roles
• Click Web server (IIS)
• Click Internet Information Services (IIS) manager | Sites | Default website.
• Under Default Website select Request Filtering and Open Feature.
• On the Request Filtering Page, click the Edit feature Setting.  
• Under Request Limits the Maximum upload size (content length), type the maximum file size in megabytes that you want and then click OK.
• You can specify a maximum file size up to 2,047 megabytes.

Step 2, increase the connection time-out setting

• Note By default, the IIS connection time-out setting is 120 seconds.
• Click Start | Run
• Type "ServerManager.msc"
• Click Roles
• Click Web server (IIS)
• Click Internet Information Services (IIS) manager | Sites | Default website.
• Under Actions select Limits .
• Under Connection Limits, type the connection time-out (in seconds) that you want, and then click OK

APPLIES TO

6.1; 6.1 Service Pack 1; 6.1 Service Pack 2; 6.2; 6.2 Service Pack 1; 6.2 Service Pack 2; 6.3; 6.4