SYMPTOMS
When you try to upload a file that is larger than 30 MB in the Web Client you may get the message "Request timed out" or a blank page.
CAUSE
This is related to Internet Information Services default settings. The default maximum allowed content length set in (Bytes) is 30000000. Connection limits Connection time-out (in seconds) 120.
RESOLUTION
To resolve, follow below steps:
Step 1, increase the maximum upload size
- Click Start | Run
- Type "ServerManager.msc"
- Click Roles
- Click Web server (IIS)
- Click Internet Information Services (IIS) manager | Sites | Default website.
- Under Default Website select Request Filtering and Open Feature.
- On the Request Filtering Page, click the Edit feature Setting.
- Under Request Limits the Maximum upload size (content length), type the maximum file size in megabytes that you want and then click OK.
- You can specify a maximum file size up to 2,047 megabytes.
Step 2, increase the connection time-out setting
- Note By default, the IIS connection time-out setting is 120 seconds.
- Click Start | Run
- Type "ServerManager.msc"
- Click Roles
- Click Web server (IIS)
- Click Internet Information Services (IIS) manager | Sites | Default website.
- Under Actions select Limits .
- Under Connection Limits, type the connection time-out (in seconds) that you want, and then click OK
APPLIES TO
6.1; 6.1 Service Pack 1; 6.1 Service Pack 2; 6.2; 6.2 Service Pack 1; 6.2 Service Pack 2; 6.3; 6.4
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