Arabic characters in field values are represented as question marks in resultlist

SYMPTOMS

When using the Web Client or ZyFIND, Arabic characters in field values are presented as question marks in the result list.

CAUSE

This may occur if not using Arabic Windows code page in ZyINDEX.

RESOLUTION

When indexing documents with Arabic characters in fields and field values, it is necessary to create an index using the index wizard and set Windows code page to Arabic:

• Go to ZyINDEX.
• Create an index using the Index Wizard.
• In "Step 1: Locations and language", go to the "Backwards compatibility" option section.
• Enable "Use Windows code page".
• Set language to "Arabic".

Note: An existing index cannot be modified and must be recreated.

APPLIES TO

6.3