Blank pop-up message during install of Archiving Services Plugin 1.8 on a 6.5 installation

SYMPTOMS

Information Management Platform release 6.5 has been installed and Archiving Services for MS Office 1.8 is being installed on the same machine. When theinstallation of the Platform SDK Service begins, a blank pop-up message box with an exclamation mark and without text is displayed.

CAUSE

This is a product defect and logged as IM-7025. This is an indication that the version of Platform SDK is being installed is lower than the version that was installed during the installed of Information Management Platform release 6.5.

RESOLUTION

Proceed with the installation by hitting the [OK] button. The installer will skip the platform SDK part and proceed with the Archiving Services for MS Office.

APPLIES TO

1.8