Email Archiving Services error: there is an error in xml document (2, 2).

SYMPTOMS

You receive the error "there is an error in xml document (2, 2)" when you try to use the Email Archiving Services in Microsoft Outlook (try to archive an email, try to set the archive options etc...)

CAUSE

Registry value was not set during installation. HKLM\software\ZyLAB\ZyBUILD\Preferences\ProgramRoot or HKLM\software\ZyLAB\ZyBUILD\Globalsettings\Programroot

RESOLUTION

If you have ZyINDEX installed on the problem workstation

• Add the or modify the key in zybuild:

HKLM\software\ZyLAB\ZyBUILD\Preferences\ProgramRoot, value: C:\Program files\ZyLAB\Information Management Platform\Bin

If  ZyINDEX is not installed on the problem workstation 

• Add the or modify the key global settings:

HKLM\software\ZyLAB\ZyBUILD\Globalsettings\Programroot, value:C:\Program files\ZyLAB\Information Management Platform\Bin 

• Close Outlook.
• Next run a repair install.
• Open Outlook.  Archiving should now work.

APPLIES TO

6.0 Service Pack 1; 6.0 Service Pack 2; 6.0; 6.1; 6.1 Service Pack 1; 6.1 Service Pack 2; 6.2; 6.2 Service Pack 1; 6.2 Service Pack 2; 6.3