SYMPTOMS
When starting ZyALERT, the following message is displayed: " Authorization required"
CAUSE
This message may appear if the first user in the Users section in ZyALERT is not a member of the ZyIMAGE administrators Group.
RESOLUTION
- Open windows explorer and browse to C:\ZyLAB Data\ZyALERT\
- Make a backup of the folder Tables
- Open the original Tables folder
- Remove the following files:
- userId.dbf
- users.CDX
- users.dbf
- Restart ZyALERT
- Click on Users
- Add a member of the ZyIMAGE administrators group
APPLIES TO
6.2 Service Pack 2
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