Duplex capable scanner scans only one side of page

SYMPTOMS

A scanner supports scanning both sides of a document at once and the user sees only one side captured.

CAUSE

In the "Scan Source Properties" button that shows up when you open a scan job, the "Duplex" checkbox is not checked.

RESOLUTION

• In the "Scan Source Properties" button that shows up when you open a scan job, the "Duplex" checkbox must be checked.
• Note: Sometimes there is more than one TWAIN source for the same scanner. If this is the case you may have to try each source as one may not support duplex even though the scanner does.

APPLIES TO

6.0 Service Pack 1; 6.0 Service Pack 2; 6.0