When scanning some pages are automatically rotating when they should not.

SYMPTOMS

When scanning some pages are automatically rotating when they should not. This does not happen on all jobs. The auto rotate is not checked in the job template.

CAUSE

"Auto Orientation" is enabled in OCR step

RESOLUTION

On the OCR step of the template there is a tab called "General". On this page there is an option "Auto Orientation". This option attempts to orient pages based on OCR results. It can sometimes cause pages to be rotated incorrectly.

Unchecking this option should prevent it from changing the orientation.

APPLIES TO

5.0 Service Pack 7; 6.0 Service Pack 1; 6.0 Service Pack 2; 6.0; 6.1; 6.1 Service Pack 1; 6.1 Service Pack 2; 6.2; 6.2 Service Pack 1; 6.2 Service Pack 2