Opening Tiff Files Outside ZyFIND

SYMPTOMS

When using the ‘Launch’, ‘View as TIFF’, ‘Export’ or ‘Download’ button in the webclient or ZyFIND, a Windows Picture Viewer window with the message ‘No Preview Available’ might pop-up.

CAUSE

Windows Picture Viewer cannot open all image formats by default.

RESOLUTION

To open Tiff images outside ZyLAB, additional software might be required. Please contact your local IT before download and installing 3rd party software.

APPLIES TO

6.0 Service Pack 1; 6.0 Service Pack 2; 6.0; 6.1; 6.1 Service Pack 1; 6.1 Service Pack 2; 6.2; 6.2 Service Pack 1; 6.2 Service Pack 2