Error Registry query request failed with error 0

SYMPTOMS

When you go to the "Web Client" section of ZyINDEX you receive the following error:

"Registry query request failed with error 0."

CAUSE

This can be caused by corrupt entries in the registry that relate to the web client.

RESOLUTION

• If possible restore a back up copy of the registry (or the HKEY_LOCAL_MACHINE\SOFTWARE\ZyLAB\ZyNET key).
• If not you can delete the web client entries in HKEY_LOCAL_MACHINE\SOFTWARE\ZyLAB\ZyNET that are corrupted. (or all of them) and recreate the web clients.
• You will need to rename the directories in inetpub (c:\inetpub\wwwroot) if you want to recreate web clients with the same name.  When you create the new web client it will create a directory in inetpub.  You can either reconfigure the client by adding indexes etc or restore the ones renamed earlier (after deleting the directories created by zyindex when you recreated the web client).

APPLIES TO

6.1 Service Pack 2