SYMPTOMS
The following message is logged at FATAL level during Journals Synchronization phase:
ZyLAB.EDiscovery.Exchange.Standalone.ExchangeSync.ExchangeSynchronizer - Error while synchronizing journal items from mailbox journal
Microsoft.Exchange.WebServices.Data.ServiceRequestException: The request failed. The remote server returned an error: (404) Not Found. ---> System.Net.WebException: The remote server returned an error: (404) Not Found.
at System.Net.HttpWebRequest.GetResponse()
at Microsoft.Exchange.WebServices.Data.EwsHttpWebRequest.Microsoft.Exchange.WebServices.Data.IEwsHttpWebRequest.GetResponse()
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.GetEwsHttpWebResponse(IEwsHttpWebRequest request)
--- End of inner exception stack trace ---
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.GetEwsHttpWebResponse(IEwsHttpWebRequest request)
at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ValidateAndEmitRequest(IEwsHttpWebRequest& request)
at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.Execute()
at Microsoft.Exchange.WebServices.Data.ExchangeService.BindToFolder[TFolder](FolderId folderId, PropertySet propertySet)
at Microsoft.Exchange.WebServices.Data.Folder.Bind(ExchangeService service, WellKnownFolderName name)
at ZyLAB.EDiscovery.Exchange.Standalone.ExchangeSync.EwsFolderManager.GetFolderWithSubfolders(WellKnownFolderName wellKnownFolder, Boolean ignoreErrors)
at ZyLAB.EDiscovery.Exchange.Standalone.ExchangeSync.EwsFolderManager.FillAvailableFoldersTree()
at ZyLAB.EDiscovery.Exchange.Standalone.ExchangeSync.EwsExchangeWebService..ctor(ExchangeConnectionSettings connectionSettings)
at ZyLAB.EDiscovery.Exchange.Standalone.ExchangeSync.ExchangeSynchronizer.SyncFromJournalingMailboxWorker(CancellationToken token, BlockingCollection`1 emailAccounts)
CAUSE
Request Limits configuration in Microsoft Internet Information Services (IIS).
RESOLUTION
Review the Request Limits configuration in Microsoft Internet Information Services (IIS) for Exchange Web Services (EWS) site.
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APPLIES TO
3.7; 3.7 Service Pack 1
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