Error when attempting to collect from SharePoint Online

SYMPTOMS

'Can't get cookies' message is received when attempting to collect from SharePoint Online using the SharePoint Collector.

CAUSE

JavaScript (Active Scripting) is disabled in Internet Explorer

RESOLUTION

Follow these steps to enable JavaScript in Internet Explorer:

• Click the gear icon to the right of the address bar or Tools menu.
• Select 'Internet options' from the drop-down menu.
• Select the Security tab at the top of the dialog box.
• Select the earth (Internet) icon.
• Select the [Custom level...] button under the 'Security level for this zone' section.
• Locate the 'Scripting' section with the list (toward the bottom).
• Under 'Active Scripting', select Enable radio button, then hit [OK].
• Answer [Yes} to the confirmation box.
• Hit [OK] to close the Internet Options window.
• Restart the 'ZyLAB.Processing.Service' service.

APPLIES TO

3.7 Service Pack 1; 3.7 Service Pack 2