The following message is logged at ERROR level during Journals Synchronization phase:
Wrong journal email format. Subject: <EMAIL_SUBJECT>: System.Exception: Item is not an EmailMessage or has wrong attachment
at ZyLAB.EDiscovery.Exchange.Standalone.ExchangeSync.ExchangeSyncHelper.CreateUnwrappedJournalItem(IJournalMailboxConfiguration journalMailboxConfiguration, Item journalItem, ErrorDetails& errorDetails)
The format of the Journal item is unexpected.
Investigation should be carried out focusing on the Journal mailbox in Exchange.
- There could be multiple possible causes for this error to appear:
- The original email or calendar appointment attached to the journal item was deleted
- The original email or calendar appointment attached to the journal item was corrupted
- A normal (non-journal) email is in the journal mailbox.
3.7; 3.7 Service Pack 1