Actions no longer executing in cluster and log file showing RabbitMQ.Client.Exceptions.ConnectFailureException: Connection failed

SYMPTOMS

Legal Processing actions are no longer executing and the 'ZyLAB.EDiscovery.ProcessingService.WinService.exe.log' file is logging the following message:

'RabbitMQ.Client.Exceptions.ConnectFailureException: Connection failed ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it xxx.xxx.x.xx:xxxx'

CAUSE

The RabbitMQ service is not running and fails to start.

RESOLUTION

Check the RabbitMQ queues for queued actions:

• Open a command prompt and change to the 'C:\Program Files (x86)\RabbitMQ Server\rabbitmq_server-3.1.3\sbin' folder.
• In the command prompt type: rabbitmqctl.bat list_queues 
• Press [Enter]
• The queue listing will display:

• When the RabbitMQ queues are empty and the RabbitMQ service fails to start, reboot the server.

APPLIES TO

3.9