Legal Production fails because of an incorrect endpoint in the production facade uri

SYMPTOMS

You are unable to produce documents with Legal Production. When starting the production (last step in wizard) the process fails as the remote server returned an error: (404) Not Found.

In the Legal Production Zylab.LegalProduction.Winservice.exe.log file you will see an error: ZyLAB.LegalProduction.Process.ProcessController - Production 5359da6e-1140-4214-ade8-e5cadca540ec (example production value) failed

System.ServiceModel.EndpointNotFoundException:

There was no endpoint listening at http://servername/EDiscovery/LegalReview/Services/ProductionServiceFacade.svc that could accept the message

CAUSE

The URL for the Legal Production service does not use the hostname of the computer. This causes the production job to fail and is often caused by an incorrect address.

RESOLUTION

Modify the Legal Production service path based on the current path value. In the Web.Config of Legal Review located in the '\Program Files (x86)\ZyLAB\EDiscovery\LegalReview\Review_web' folder, add the following key in AppSettings section:

<add key="ProductionFacadeAbsoluteUri" value="http://localhost/<PATH>/Services/ProductionServiceFacade.svc"/>

Specify the correct host address and service path accordingly.

APPLIES TO

3.6