Error when processing an NSF file: Notes error: Could not open the ID file

SYMPTOMS

You receive one of the following error messages when processing Lotus Notes .NSF files with the NSF extractor in Legal Processing:

Failed to Open Lotus Notes file ---> Failed to initialize Domino session. ---> Notes error: Could not open the ID file

or

Failed to Open Lotus Notes file ---> Session has not been initialized

CAUSE

The user running the processing service is not able to access the Lotus notes .id file and other files located in the notes "data" directory that is part of a Lotus Notes installation.

RESOLUTION

There are two ways to install notes; "Only for me" and "Anyone who uses this computer".
When installing Lotus Notes on the Legal Processing server so that you can process and extract .nsf files you should use the "Only for me" install.
When you use the "Only for me" method you are able to specify the "data files" directory that Lotus Notes uses --the default is c:\program files (x86)\IBM\Lotus\Notes\Data, which should be available for the account that is running the ZyLAB Processing Service.

If you are getting the above error. Uninstall Lotus Notes and reinstall using the "Only for me" option.

APPLIES TO

3.1