Error when checking in a matter - MSDTC on server is unavailable.

SYMPTOMS

An error is displayed when checking in a matter in Legal Processing: "MSDTC on server is unavailable." In the eDiscoveryDataService.Log, the following error is recorded: "MSDTC on server MYSERVER is unavailable".

CAUSE

This might be caused if Network DTC Access is not enabled.

The Microsoft Distributed Transaction Coordinator service (MSDTC) tracks all parts of the transactions process, even over multiple resource managers on multiple computers.

This helps ensure that the transaction is committed, if every part of the transaction succeeds, or is rolled back, if any part of the transaction process fails.

RESOLUTION

• Go to My Computer.
• Open the Distributed Transaction  Coordinator.
• Go to the Properties section.
• Enable Network DTC Access.
• Perform a new matter check-in action.

APPLIES TO

3.0; 3.1