SYMPTOMS
When selecting any file type in Legal Review from the document list, a 404 error page is produced.
CAUSE
Static Content Compression role service is not enabled in Internet Information Server.
RESOLUTION
- Close ZyLAB Legal Review
- Open the Windows Server Manager.
- Select "Roles" and then scroll down to Internet Information Server and select "add role services."
- Navigate to "Performance" in the list and ensure that "enable static content compression" is selected and installed. If not, select the static content compression role service and click install.
- Open the Command Prompt and perform and type iisreset to restart IIS.
- Open Legal Review and select a file in the document list.
- The files will now display as expected.
APPLIES TO
3.0
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