Legal Review unable to display any file type: 404 error

SYMPTOMS

When selecting any file type in Legal Review from the document list, a 404 error page is produced.

CAUSE

Static Content Compression role service is not enabled in Internet Information Server.

RESOLUTION

• Close ZyLAB Legal Review
• Open the Windows Server Manager. 
• Select "Roles" and then scroll down to Internet Information Server and select "add role services."
• Navigate to "Performance" in the list and ensure that "enable static content compression" is selected and installed. If not, select the static content compression role service and click install. 
• Open the Command Prompt and perform and type iisreset to restart IIS. 
• Open Legal Review and select a file in the document list.
• The files will now display as expected. 

APPLIES TO

3.0