How to add eDiscovery users or Custodians from multiple domains

SYMPTOMS

Is it possible to add eDiscovery users or Custodians from multiple domains?

CAUSE

The 'web.config' of the eDiscovery Service only has one domain assigned and can only resolve users from that domain.

RESOLUTION

• Go to the '\Program Files (x86)\ZyLAB\EDiscovery\Ediscoveryservice' folder.
• Edit the 'web.config' file in a text editor.
• Find the "DomainsToCheck" key and add other domains like the example below:

 <add key="DomainsToCheck" value="DOMAINA,DOMAINB,DOMAINC" />

• Save your changes.
• You can now add users and custodians from the domains you have added in the web.config configuration file.
• If there is only one domain, there is no need to add user credentials. eDiscovery is checking the domain as a normal windows call under the current user. This is the case with only one domain. As long as the trust is allowing you to browse over multiple domains, you would not need a password and username in the setting.
• Remember that on multiple locations, passwords are filled in. Some can be encrypted but not all. All these passwords can be removed. The taskservice user credentials can be removed as long as the application pool user associated with the eDiscoveryService is able to manage the task scheduler.
• SQL connections can be trusted instead of running under an user. These connections are stored on multiple configuration files

APPLIES TO

3.0; 3.1; 3.2; 3.3; 3.4; 3.5; 3.6; 3.7; 3.7 Service Pack 1; 3.7 Service Pack 2; 3.8; 3.9