No documents loaded from Concordance load files

SYMPTOMS

You experience that no documents are loaded from Concordance load files. You have a job that adds documents to a Matter using the Concordance Collector which completes, however there is no change to the Matter (no documents are actually processed). You have text data in the files used for BEGATTACH and ENDATTACH of the DAT file that do not correspond with document ids in the same file, so no documents are processed.

CAUSE

There may be a syntax error in the Concordance DAT file.

RESOLUTION

The Concordance configuration uses BegAttach/EndAttach to establish document parent/child relationships. 
BegAttach/EndAttach = None

The field in the DAT file that is relative to the BegAttach and EndAttach fields in the configuraiton contain text, such as the word "NONE", that does not correspond to the document ids in the Key field.

• If there is no data in the BegAttach or EndAttach fields, the document will be imported as a Parent document.
•  If there is data in the BegAttach or EndAttach fields that doesn't match a document ID in the Key field, the document will not be imported.
• After removing invalid data, the Concordance load files are successfully processed and documents are added to the Matter.

APPLIES TO

3.6; 3.7 SP1