Production never finishes

SYMPTOMS

You have started a production requiring only images and text and observe the production never finishes. All other productions get queued up. You confirmed that Multipage TIFF output while removing blank pages has not been selected. Spreadsheet files have been excluded from TIFF production as they should be, however the Production still hangs.

CAUSE

While spreadsheet files need to be excluded from TIFF production, in eDiscovery 3.8, all documents from a queried document set need at least one output action or the production will hang. By opting to produce spreadsheet files in a native format, an action is given to these files and the production completes successfully.

Spreadsheet files are found to be part of the document results from the production query. All files found in the query are required to have at least one action for the production to complete.

RESOLUTION

Configure the production so file types that are excluded from TIFF Production are produced as natives.   This process has been enhanced in the next version.

APPLIES TO

3.8